Refund policy

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, you must contact us at contact@baadibag.com
Returns sent without prior approval will not be accepted.

If your return is approved, we will send you instructions on how and where to send your package.

Returns should be sent to the following address:

Baadi Bag
Heidelberger Str. 133
64285 Darmstadt
Germany

Return Shipping Costs

  • Germany (Deutschland): Return shipping is free of charge.

  • All other countries: Customers are responsible for return shipping costs. The customer must arrange and pay for return shipping.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Sale items

  • Gift cards

  • Custom or personalized products

  • Perishable goods (such as food, flowers, or plants)

  • Personal care products

  • Hazardous materials, flammable liquids, or gases

Please contact us if you have questions or concerns about a specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is approved, you can place a new order separately.

European Union — 14-Day Cooling-Off Period

If the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must be in the same condition as received, unworn or unused, with tags, and in original packaging, and accompanied by proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and inform you whether the refund was approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at contact@baadibag.com